Shipping policy

Last updated: 15 October 2026

Snufflo is a trading name of Mercado Cosmetics LLC ("Snufflo", "we", "us"). This policy explains where we deliver, what delivery costs and how long it usually takes. It applies to every order placed on this store.

Where we deliver

We deliver only to the countries and regions that you can select at checkout. We do not offer worldwide delivery. If your address cannot be selected at checkout, we are not able to deliver there yet.

Delivery charges

Delivery options and their cost depend on your delivery address. The options available to you, and any delivery charge, are shown at checkout before you pay. Where we offer free delivery to a destination, this is shown on our store and at checkout.

Estimated delivery times

Estimated delivery times depend on your destination and the delivery option you choose. The estimate for your location is shown on our store and at checkout, and it includes the time we need to prepare your order.

Our products are dispatched by our fulfilment partners, often from outside your country. Delivery estimates are not guaranteed. Carriers, customs checks, public holidays, weather and other events outside our control can cause delays. If an order with several items is sent in more than one parcel, the parcels may arrive on different days.

Taxes, duties and import charges

Prices, taxes and any duties depend on your location. Where we collect taxes or duties at checkout, they are shown before you pay. Where we do not, your country's authorities or the carrier may charge import taxes, duties or handling fees on delivery. Anything we collect is itemised at checkout.

Order confirmation and tracking

We email an order confirmation after you place your order. When your order is dispatched and tracking is available, we email you the tracking details.

Delivery address

Please check your address and contact details before you pay. If you notice a mistake, contact us as soon as possible. We can usually change the address until the order is dispatched, but not after.

If a parcel comes back to us because the address was incomplete or it was not collected, we will contact you to arrange a new delivery or a refund for the items.

Late, missing or damaged deliveries

If your order has not arrived by the end of the estimated delivery time, or tracking shows it as delivered but you cannot find it, contact us. We will check with the carrier and, if the parcel is lost, we will send a replacement or give you a refund.

If your order arrives damaged, incomplete or incorrect, please contact us with your order number and photos. Our Returns & Refunds Policy explains how we put it right.

Nothing in this policy limits the rights you have under the consumer laws that apply to you, including the Australian Consumer Law.

Contact

Email: info@mercadocosmetics.com
Phone: +1 864-818-0289